Fulfilment Leaders Breakfast
Join us for breakfast as we explore how fulfilment strategies can evolve to keep pace with changing customer expectations and operational demands.
In a small, invite-only setting, you’ll connect with senior retail and brand leaders, share honest perspectives, and leave with practical ideas you can apply straight away.
John Sams, Digital Product Owner from Screwfix will share how the business transformed its fulfilment strategy, covering the operational challenges faced before implementing Fluent Order Management and the role technology played in improving fulfilment capabilities.
This is a chance to step away from the day-to-day and take part in open, discussion-led conversations around what’s actually working, what isn’t, and where the biggest opportunities lie, all from inefficiencies to scaling for growth.
We’re seeing the tangible impact of modern fulfilment strategies, including:
- 99% reductions in order processing time (from hours to minutes)
- 66%+ reduction in customer service enquiries
- 30% reduction in excess inventory
- 151% increases in conversion rates
- Up to 170% growth in digital sales within 6 months
We’ll cover:
- The current challenges shaping fulfilment strategies across retail
- Lessons from real customer experiences and operational change
- The shift from legacy systems to more agile, scalable solutions
- Practical ways to improve speed, efficiency, and customer experience
- How to bring stakeholders on the journey and drive meaningful change
Take the next step
Attendance is free and invite-only, but spaces are limited - register today to secure your seat.
Rob is GM of EMEA at Fluent Commerce, with over 20 years’ experience in technology sales. For the past decade, he has specialised in ecommerce and customer experience solutions for retail brands. Previously, he held senior roles at Amplience and SAP Hybris, working with leading retailers. Rob helps businesses optimise inventory, order management, and fulfilment to drive better customer experiences and performance.
John joined Kingfisher in June 2021 with over 15 years of experience in technology and business improvement roles. Today, he’s a Digital Product Owner within Screwfix, leading on Order Management, Inventory and Customer Notifications. In practice, that means owning everything from order confirmation through to fulfilment, including services that support over £2bn in revenue and a communications platform sending millions of SMS updates to customers.
